Priority access to specialized dell emc technical support. With prosupport, dell is proactively monitoring issues so they can be fixed quickly. For customer service support or questions please email us at equallogic. Prosupport simplifies and optimizes it management for dell partners. Find dell support channels like email, chat, and telephone numbers for your dell computer. Dell has been delivering proactive, automated support in the data center for years and now we are extending this capability to business client systems. Hypervisor, operating environment software and os support a consistent level of support available for dell emc hardware, software and solutions onsite parts and labor response options including including 4 hour mission critical and next business day the quality of support from dell emc prosupport for enterprise. We are a dell shop and i have always purchased from dell primarily due to their level of support.
Prosupport offers hardware and software support and assistance with thirdparty suppliers. Next business day onsite service with optional parts and labor response. Solved dell prosupport, worth the cost of another server. Direct access to prosupport engineers for hardware and software issues. Dell upgrade from 1y prosupport to 3y prosupport plus. Powered by adaptive ai, supportassist provides secure, automated support to keep your products running at their best. Software support dell emc serves as your technical support service provider for troubleshooting the listed operating systems and applications. Proactive automated detection and alerts on critical issues with dell. The service will only be offered to customers already signed up to its prosupport plus for enterprise service.
Dell emc offers three levels of support and service for xc series environments. Prosupport plus is dells most comprehensive support package and includes 24x7 monitoring, fourhour onsite support for mission critical. If you need software support, youre going to have to shell out for premium support or premium support plus, which is an additional charge on top of. Priority access to specialized dell emc technical support engineers to quickly diagnose and resolve issues. Dell emc serves as your technical support service provider for. Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to prosupport. Prosupport offers highly trained experts around the clock and around the globe to address your it needs, minimize disruptions and maintain a high level of productivity. From extended phone support, and software troubleshootingyou can count on us for a great experience and rapid support. Prosupport plus, prosupport one for data center and prosupport.
Personalized, preventive recommendations based on analysis of support trends and best practices from across the dell emc customer base to reduce support issues and improve performance. Speak to one of our computer support specialist today. Get support for your dell product with free diagnostic tests, drivers, downloads, howto articles, videos, faqs and community forums. Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software. Prosupport for software provides 24 x 7 comprehensive software support delivered by highly qualified dell emc experts. The support also works across vendors for both software. Dell does not make unsolicited calls asking to charge to fix an issue a customer did not report or previously request help with unless they have signed up for our premium support services like dell tech concierge, dell premium support or dell prosupport services. Prosupport plus is dell s most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. Minimize disruptions with direct access to highly trained experts available around the clock to address all your hardware and software support needs. Dell er en direkte partner til virksomheder og forbrugere, som leverer innovativ teknologi og service.
As the dell channel network continues to grow, our partnerdirect partners are increasingly seeing the opportunity that packaging services with dells industryleading hardware solutions can present. Dell emc prosupport enterprise suite professional it support helps reduce it. Software release, support policy, and endoflife matrix 4866scwp 1 support guidelines 1. Prosupport for software supported applications dell serves as your technical support service provider for troubleshooting the listed software applications entitled by your prosupport for software service contract. Crn broke news that dell would move into support for third. Dell 3year prosupport plus next business day onsite 8129861. Prosupport for software supported applications dell serves as your technical support service provider for troubleshooting the listed software applications entitled by your prosupport for software service. Single point of accountability with highlytrained experts.
Prosupport you need unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Prosupport plus greensburg central catholic high school. This includes software titles from microsoft, red hat and vmware. Dell premium phone support is a new way to get the most from your computer. The systems supporting them need more than breakfix support they need automated, proactive, and predictive measures to get ahead of problems before they happen. Dell emc software which is identified on the dell emc product warranty and maintenance table andor on your order form as eligible for prosupport plus for enterprise during a maintenance period. Dell prosupport for software price dell price list 2020.
Dell emc prosupport acts as an alwayson extension to it, lowering maintenance costs, maintaining higher availability, and using automated proactive and predictive technologies to fix issues before they occur. With access to the right support for mixed environments, your it staff and dell can set the stage for greater growth and innovation by ensuring that all software and hardware vendors are actively. Or speak with a dell technical expert by phone or chat. Dell emc prosupport and the mission critical option. Dell prosupport vs prosupport plus im going to get several dell optiplex 3050s. Thirdparty collaboration for software troubleshooting and issue diagnosis.
A central point of accountability for all your hardware and software issues. When deployed, supportassist monitors each system and proactively detects both hardware and software issues. Dell emc has announced it will support thirdparty software. Oct, 2015 dell s predictive and proactive support is currently unmatched in the industry. Prosupport suite and premium support collaborative assistance dell andor dell emc assists with troubleshooting thirdparty hardware and software across your enterprise and enduser environments. Dell emc software support included within prosupport for enterprise provides support for select third party products, including select enduser applications, operating systems, hypervisors and firmware. For customers in mexico, central and south america, please consult your country or region. Dell prosupport premium hardware and software support available around the clock, 24x7x365. Minimize disruptions with around the clock access to highly trained experts.
Reading through some other threads, it seems like pro support is way better than the basic support warranty the desktop comes with. Dell prosupport frees your it team from timeconsuming daytoday user support, allowing. Critical workloads and applications require constant availability. Prosupport one for data center combining the best of dell.
Customer must activate and maintain the currently supported versions of supportassist andor secure remote support software during the applicable term of. Support equallogic is simplifying networked storage. Dell reveals list of thirdparty software it will support services crn. No time for downtime dell prosupport plus for pcs virtually eliminate unplanned downtime due to hard drive failures1 up to 68% fewer steps in the support process2 up to 11x faster for hard drive resolution2 prosupport. For customer service support or questions please email us at equallogic customer service certified channel partner help desk to learn more about the partnerdirect program and how we can assist our partners be more successful with equallogic solutions please contact the resources in your area. Dell prosupport plus is a big reason why we at solidbox supply only dell boxes for your solidworks needs. Proactive automated detection and alerts on critical issues with dell supportassist. Dell emc offers a single source with the expertise, knowhow and capabilities to help you support your business.
Dell emc to support thirdparty software services software crn. Dell prosupport makes it easy because you get a team of engineers who are always accessible, provide you with a single source for hardware and software issues, and respond quickly to help maximize user uptime. Dell technologies has revealed the list of software it will support under its prosupport plus for enterprise, sold on dell emc products. With prosupport enterprise suite, you get the most out of your investment with dell emc support expertise and insights. Supportassist for business pcs with windows os dell.
Prosupport plus is dells most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote. Prosupport, if software was purchased from dell emc prosupport plus, regardless of where software was acquired vmware site recovery manager prosupport, if software was purchased from dell emc prosupport plus, regardless of where software was acquired vmware vcenter server prosupport, if software was purchased from dell emc. Dell 3year prosupport plus next business day onsite 812. All plans include coterminous hardware support and nutanix software maintenance and support as part of dell emc prosupport for multivendor software for 17 year terms. Partner support everything our partners need for effectively engaging with quest software support. Single point of accountability with highly trained experts for end to end resolution. Whether you are a small business or global enterprise, this support package provides hardware and software support designed to give you peace of mind. Only prosupport with supportassist technology provides proactive responses to critical issues.
Handout service description dell emc prosupport and the mission critical option introduction dell emc1 is pleased to provide dell emc prosupport and the mission critical option the services or support services in accordance with this service description service description. Dell reveals list of thirdparty software it will support. One source for comprehensive enterprise hardware and software support conquer data center complexity with unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Prosupport for wyse thin clients getech distribution. Support services provide technical support and instructions on how to request a warranty repair or replacement due to a manufacturing defect on certain dell products. Anyone have thoughts on dell prosupport vs prosupport plus. Were going back to dell, and i was a lessthansmall voice in that area. Flexibility to choose the right level of support that is based on the criticality of specific systems.
If you experience technical difficulties with your systemweve got you covered. Maximize productivity by leveraging dell emc skill and scale. The dell prosupport service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. This is standard warranty replacement stuff, and it isnt very expensive. Proactive automated detection and alerts on critical issues with dell supportassist technology. Dell prosupport for software most referenced selfhelp knowledge based solution articles, chat agents, and email support options are available at.
Dell emc system software support dell emc software support included within prosupport for enterprise provides support for select third party products, including select enduser applications, operating systems, hypervisors and firmware when such third party products are 1 purchased from dell emc. A good way to think of it is rather than farming out ones it department. I would not write off dell support, and i am saying that having moved to a university that went with hp for four years. Jul 31, 2019 dell technologies has revealed the list of software it will support under its prosupport plus for enterprise, sold on dell emc products. Dec 20, 2017 dell emc prosupport acts as an alwayson extension to it, lowering maintenance costs, maintaining higher availability, and using automated proactive and predictive technologies to fix issues before they occur. Create a customer support account to get access to support features. Prosupport is designed to provide fast proactive it support for businesses of all sizes. Prosupport plus is enterpriseclass support that is designed to proactively improve the performance and stability of your critical systems through environmental intelligence and the right expertise for your.
Dell emc offers a single source with the expertise, knowhow and. Dell emc customers can also access trusted selfservice procedures in solve or. Introducing 3rd party software support direct2dellemc. Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to prosupport engineers giving you 24x7 back. Third party collaboration for hardware and software. We know you have a business to run and no time for it issues. The support also works across vendors for both software and hardware. Dell storage software is nontransferable, and you must use your customers login credentials to perform downloads on their behalf. For international support numbers for dell data security products click here.
First of all, dell offers 3 different tiers of support. A central point of contact for all your hardware and software. Deep and broad expertise on hardware and software to enable comprehensive issue resolution utilizes system state data from supportassist to gain indepth knowledge and resolve the issue another benefit from prosupport plus is that we receive remote assistance and we have had a case where a dell engineer quickly resolved an issue. But we have a problem with them now that is making question if there is a bigge. Prosupport enterprise suite deployment guidedell emc. Availability and terms of dell emc services vary by region and by product. Introduction supportassist is a proactive and predictive technology that provides automated technical support for your dell systems. Looking at the comparison chart, it looks like the only applicable difference to most smb customers would be accidental damage. Jul 18, 2019 dell emc has announced it will support thirdparty software.
Gain efficiency through a single source for all your support needs. Supportassist for pcs automatically detects and proactively alerts dell to. Our support site has a new look and a new logo but the same great service support guide find everything you need to know about our support services and how to utilize support to maximize your product investment. The software monitors vital system components and can predict if a system. The supported product covered under this service description is identified on customers dell invoice.
Looking at the comparison chart, it looks like the only applicable difference to most smb customers would be accidental damage, which for servers is going to amount to power surges. The prosupport for client software service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Dell also knows you hate dealing with those factors and has created the industry standard for tech support. Prosupport plus prosupport plus with supportassist is the only available service for pcs and tablets that automates support to prevent issues before they occur and quickly resolve them when they do. Prosupport one for data center is designed specifically for joint dell emc data center customers and combines the best of both dell and emc support capabilities into a unified, bestinclass service experience that includes.
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